01Module 1 · Define
Price the problem and charter the project
You put poor quality in dollars from the records, then pick the project with a scorecard, not the loudest voice in the room. Nothing leaves Define without a problem statement free of cause, solution and blame, and a sponsor's signature at Tollgate 1.
- Cost of poor quality from scrap tags, rework logs and time sheets, in four buckets
- A problem statement with what, where, when and how big, and a goal with a guard metric
- Kano, a CTQ tree, SIPOC and a RACI with exactly one Accountable per row




